Delivery

Where we deliver

FLEUR. delivers in Dallas and the neighborhoods around it. Enter the delivery ZIP code in your cart to see whether we deliver there. If we do not, write to us—for an event or a standing order we may be able to arrange it.

FLEUR. has no storefront, so every order is delivered. There is no pickup.

The delivery fee

A delivery fee is added at checkout, based on the delivery ZIP code, and you will see it before you pay. In Texas, sales tax applies to a florist’s delivery charge as it does to the flowers.

Subscription deliveries within 10 miles are complimentary.

When we deliver

You choose the delivery date at checkout. Each arrangement is designed to order from fresh, seasonal flowers, so orders need some notice: the earliest date available is shown as you order.

Deliveries are made during the day. We cannot promise an exact time, but if timing matters—a surprise, a dinner, a service—tell us when you order and we will plan around it as best we can.

Around Valentine’s Day, Mother’s Day, and the winter holidays, dates fill quickly. Ordering early is the surest way to have the day you want.

If no one is home

When no one answers, we leave the arrangement at the door if it is safe to—out of the sun, and out of sight of the street—and let you know it has arrived. If it cannot be left, we will contact you to arrange another time. A second trip may carry another delivery fee.

Addresses

Please check the address before you order, with any apartment or suite number and gate code, and give us a phone number for the person receiving the flowers. We use it only if we need help reaching them.

At offices, hospitals, and apartment buildings, we deliver to the front desk or reception when we cannot go further. If a delivery fails because the address was wrong or incomplete, sending it again may carry another delivery fee.

Once your flowers arrive

Our Design & Freshness Policy explains how we choose and substitute flowers, and what to do if something is not right. Please tell us within 24 hours of delivery.

Questions about a delivery? Write to info@fleurdallas.com.